Job title:  CLINICAL OFFICER 

Reporting to: Clinical Services Manager and Director of Clinical operations 

Job Type: Full Time 

Duty Station: Kampala, Uganda. 

Hours:40 hrs/week (May include work outside routine hours and remotely in certain instances)

Job purpose
Offer first line response to users’ inquiries across the telehealth platforms and physical avenues for the purpose of health/wellness promotion and guidance. The role will also include; content development, user engagement data collection and reporting, and related job specific needs.

Duties and responsibilities
1. Supporting users to meet their health information needs via voice call interactions in a timely, articulate, effective and compassionate way.
2. Accurately and completely recording every user’s information into a database.
3. Attending to clients scheduled for physical examination at the teleclinics.
4. Following up users to confirm resolution of inquiry and seek feedback on user experience for quality improvement.
5. Handling minor surgical procedures and family planning procedures at the teleclinic.
6. Take part in any extension field work that may be attached to the activities of various projects that TMCG will engage in from time to time including but not limited to Laboratory sample pick-ups, pharmacy/medicine delivery services and manning the teleclinics.
7. Submission of shift and monthly reports as required by the Clinical Services Manager
8. Participate in departmental and staff meetings and contribute to the general improved productivity of self and company.
9. Mobile Health Content Development
10. Digital Health Research
11. Field based outreaches and activities.
12. Continuous Medical Education
13. Telehealth Quality Management
14. To perform any other appropriate tasks assigned from time to time related to the position. 

Qualifications and Experience 
– Diploma in Clinical Medicine/Orthopedic/Pharmacy.
– Must be registered with the AHPC and hold a valid practising licence.
– Minimum 1 years’ experience working in a clinical role.
– Proficiency with computers and technology
– the person should be adept at typing, Microsoft Office products, email, social media, and search tools.  

Job Skills 
– Must have a good clinical acumen.
– High standards of ethics and confidentiality to handle sensitive information and able to follow policies and procedures.
– A sound knowledge of telephone etiquette
– Excellent interpersonal, written and oral communication skills
– Ability to exercise good judgment and proactivity.
– Ability to carry out minor surgical procedures.
– Conversant with all family planning techniques.
– High level of motivation to accomplish tasks within the required time frame
– Ability to work well as part of a team
– Attention to detail 

Values 
– Team player
– High Integrity
– Trustworthy
– Self-disciplined
– Good interpersonal skills. 

Job title:  COMPREHENSIVE NURSE 

Reporting to: Clinical Services Manager and Director of Clinical operations 

Job Type: Full Time 

Duty Station: Kampala, Uganda. 

Hours: 40 hrs/week (May include work outside routine hours and remotely in certain instances) 

Job purpose 
Is the first line of contact for patients attending the teleclinic services of The Medical Concierge Group. Ensures smooth patient flow from the time a client walks into the clinic to the time they are done with their appointment. The role will also include; user engagement data collection and reporting, assisting in minor surgical procedures, handling family planning services and other related job specific needs. 

Duties and responsibilities 
1. Should ensure that client appointments at the teleclinic are well prepared for. 
2. Warmly welcoming and receiving clients and ensuring that they are comfortable.
3. Accurately and completely recording client’s information into a database.
4. Assisting in minor surgical procedures.
5. Handling family planning services.
6. Ensuring that follow-ups are done to seek feedback on client experience for quality improvement.
7. Ensuring that the teleclinic is clean and well organised at all times.
8. Ensuring that infection prevention techniques are observed at all times.
9. Take part in any extension field work that may be attached to the activities of various projects that TMCG will engage in from time to time including but not limited to Laboratory sample pick-ups, pharmacy/medicine delivery services and manning the teleclinics.
10. Submission of shift and monthly reports as required by the Clinical Services Manager.
11. Account for supplies at the clinic.
12. Conduct PHC and health education. 
13. Strictly adhere to code of conduct and ethics.
14. Participate in departmental and staff meetings and contribute to the general improved productivity of self and company.
15. Digital Health Research
16. Continuous Medical Education 
17. Telehealth Quality Management
18. To perform any other appropriate tasks assigned from time to time related to the position. 

 Qualifications and Experience 
– Diploma in Nursing/ Comprehensive Nursing. 
– Must be registered with the UNMC and hold a valid practising licence.
– Minimum 1 years’ experience working in a clinical role.
– Proficiency with computers and technology
– the person should be adept at typing, Microsoft Office products, email, social media, and search tools.  

Job Skills 
– High standards of ethics and confidentiality to handle sensitive information and able to follow policies and procedures.
– Excellent interpersonal, written and oral communication skills
– Ability to exercise good judgment and proactivity.
– Ability to assist in  minor surgical procedures.
– Conversant with all family planning techniques.
– Ability to account for supplies at the teleclinic.
– High level of motivation to accomplish tasks within the required time frame.
– Ability to work well as part of a team.
– Attention to detail. 

 Values 
– Team player
– High Integrity
– Trustworthy
– Self-disciplined
– Good interpersonal skills. 

Job title:  HEALTH PROFESSIONAL CALL AGENT (MEDICAL DOCTOR) 

Reporting to: Clinical Services Manager and Director of Clinical operations. 

Job Type: Full Time 

Duty Station: Kampala, Uganda. 

Hours: 40 hrs/week (May include work outside routine hours and remotely in certain instances) 

Overview Company Overview  
The Medical Concierge Group (TMCG) is a Health IT enterprise based in Uganda, Kenya and Nigeria founded in 2012. TMCG comprises a portfolio of innovative healthcare ventures. These include a 24 hour contact center, telemedicine clinics, mobile laboratory and mobile pharmacy services, all operated by licensed health professionals and healthcare enterprise software solutions.

 TMCG’s vision is to be the leading world class digital health company in Africa.

 TMCG Call Centre Services provide clients with access to a Doctor, Pharmacist and other Health Professionals, 24 hours a day, 7 days a week using Voice calls, Social Media (Facebook, Twitter, Whatsapp) and SMS. Through the contact center, TMCG has managed over one million health consultations across various platforms manned by licensed and experienced medical professionals with specialized training to provide quality remote consultations in English and several local languages. 

At TMCG, we aim to increase access to health information, improve the quality of healthcare service delivery while reducing the costs of out-of-pocket expenses on health care.  

The Medical Concierge Mobile Clinical Services include a web-managed network of ambulances providing emergency care, portable diagnostic services, mobile pharmacy and laboratory services providing access to essential medicines, vaccines, rapid diagnostic tests and express scans.  

The Medical Concierge Healthcare Enterprise Solutions encompass architectural design, selection and implementation of work flow processes, information, applications and technology. These include open source and proprietary electronic medical records, laboratory and pharmacy management information systems, patient engagement solutions and health insurance claim management applications.  

The Medical Concierge Group has been recognized as a leading Social Initiative in Health Innovation and for Excellence in Health Communication in Africa, and with awards such as Google Africa Connected Award, Ericsson Excellence Award for Innovation and the Microsoft Health Innovation Award.  Purpose of the position  Responsible for handling user interactions seeking health information via the voice/text/email/social media and teleclinic platforms for the purpose of health/wellness promotion and guidance. 

The role will also include health content development, user engagement data collection and reporting, and related project specific needs.  

Key Responsibilities & Duties 
1. Supporting users to meet their health information needs through voice/text/email/social media and teleclinic consultations in a timely, articulate, effective and compassionate way. 
2. Accurately and completely recording every user’s information into a database. 
3. Ability to carry out minor surgical procedures and family planning techniques.
4. Following up users to confirm resolution of inquiry and seek feedback on user experience for quality improvement. 
5. Submission of shift and monthly reports as required by the Clinical Services Manager.
6. Attend and take part in Continuous Medical Education sessions.
7. Attend general staff meetings and any others designated to them.
8. To perform any other appropriate tasks assigned from time to time related to the position.  

Qualifications 
1. A Bachelor’s Degree in Human Medicine and Surgery or it’s equivalent. 
2. A minimum 2 years’ experience working in a clinical role. 
3. A valid annual practicing license with the Uganda Medical And Dental Practitioners Council.
4. Proficiency with computers and technology such as typing, word processing, spreadsheets, presentations, web, email, social media and search engines. 
5. Excellent telephone etiquette, interpersonal, written and oral communication skills 
6. Ability to exercise good judgment, show initiative, be proactive, work with minimum supervision and accomplish tasks within the required time frame.
7. High standards of ethics and confidentiality to handle sensitive personal health and business information.