Job title:  Sales Manager

Reporting to:  Managing Director and Director Operations & Technology

Job Type: Full Time 

Duty Station: Kampala, Uganda. 

Hours:40 hrs/week (May include work outside routine hours and remotely in certain instances)

Job purpose
This role is responsible for  meeting our customer acquisition and revenue growth targets by expanding our clientele. He/ she will be responsible for maximizing our sales team potential, crafting sales plans, justifying those plans to senior management and driving execution of all approved plans to completion. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. 
The overall purpose of the job  is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Duties and responsibilities 
1. Develop a growth strategy focused on customer acquisition, retention and satisfaction.
2. Achieve growth and hit sales targets by successfully managing the sales team.
3. Lead recruiting, objectives setting, coaching and performance monitoring of sales executives.
4. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
5. Present sales, revenue and expenses reports and data-driven forecasts to the management team.

Qualifications and Experience 
1. Bachelor’s degree in business administration or a related field.
2. Previous experience in the health sector and (or) health insurance sales would be an added advantage. 
3. Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
4. Experience in customer service management.
5. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
6. Proven ability to drive the sales process from plan to close.
7. Strong business sense and industry expertise.
8. Excellent mentoring, coaching and people management skills.  

Job Skills 
– Proven sales track record.
– Excellent customer handling skills.
– Strong experience developing, nurturing and keeping customer relationships.
– Must possess excellent organizational and planning skills.
– Superior project management and time management skills.
– Ability to build rapport.
– Self-motivated with a positive and professional approach to management.
– Ability to maintain confidentiality and good ethical conduct.
– Ability to work under pressure as well as minimal supervision.
– Ability to prioritize and plan effectively.
– Ability to work in a fast paced environment, flexible and tech savvy.

Job title:  Sales Executives 

Reporting to: Sales Manager 

Job Type: Full Time 

Duty Station: Kampala, Uganda. 

Hours: 40 hrs/week (May include work outside routine hours and remotely in certain instances) 

Job purpose 
This role is responsible for  generating leads and  meeting sales goals in order to expand our clientele. He/ she will be responsible for selling our products and services using solid arguments to prospective customers, performing cost-benefit analyses of existing and potential customers, and maintaining positive business relationships to ensure future sales. 

Duties and responsibilities 
1. Generating sales leads.
2. Meeting and (or) exceeding sales goals.
3. Giving sales presentations to a range of prospective clients.
4. Coordinating sales efforts with marketing programs.
5. Understanding and promoting company programs.
6. Visiting clients and potential clients to evaluate needs or promote products and services.
7. Maintaining client records.
8. Answering client questions about credit terms, products, prices and availability.

 Qualifications and Experience 
1. Bachelor’s degree in a related field.
2.Previous experience in the health sector and (or) health insurance sales would be an added advantage.
3. Understanding of the sales process and dynamics.
4. Excellent written and verbal communication skills.
5. Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
6. Competency in Microsoft applications including Word, Excel, and Outlook.
7. Able to work comfortably in a fast paced environment.

Job Skills 
– Bachelor’s degree in a related field.
– Previous experience in the health sector and (or) health insurance sales would be an added advantage.
– Understanding of the sales process and dynamics.
– Excellent written and verbal communication skills.
– Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
– Competency in Microsoft applications including Word, Excel, and Outlook.
– Able to work comfortably in a fast paced environment.

Job title:  Quality Assurance Assistant 

Reporting to: Quality Assurance Officer. 

Job Type: Full Time 

Duty Station: Kampala, Uganda. 

Hours: 40 hrs/week (May include work outside routine hours and remotely in certain instances) 

Overview Company Overview  

Providing technical support for the design and implementation of quality management activities, processes and strategies.
The role will also include setting and monitoring the quality standards for TMCG Telehealth service delivery, continuous professional coaching of the call agents and quality data management and analysis that will support strategic insights and learning.

Key Responsibilities & Duties 
1. Serves as a liaison between staff, clients and TMCG to identify strategies for evaluation of key performance indicators (KPIs), quality metrics, and appropriate call agent behavior.
2. Performs business process audits, call monitoring and provides quality data to the quality assurance officer.
3. Uses quality monitoring data management system to compile and track performance at team and individual level.
4. Participates in client engagement interventions to identify client needs and expectations.
5. Provides actionable data to various internal teams as needed to support quality assurance.
6. Supports the coordination and facilitation of internal training and coaching sessions for the clinical department.
7. Prepares and provides routine quality management feedback and reports to the quality assurance officer for action and review.
8. Analyzes current and future user and client needs to support and improve organizational quality operations.
9. Performs any other appropriate tasks assigned from time to time related to the position.

Qualifications  
1. A Bachelor’s Degree in an appropriate field, with a strong focus on communication and management.
2. A minimum of 1 years’ experience in a customer experience field.

Job Skills
– Outstanding client service skills and dedication to providing exceptional client care.
– Excellent verbal, written, and interpersonal communication skills;
– Exceptional listening and analytical skills.
– Must be able to effectively deal with people at all levels inside and outside TMCG.
– Ability to multitask and successfully operate in a fast paced, team environment.
– Must adapt well to change and successfully set and adjust priorities as needed.
– Must be proficient with Microsoft Office.
– Ability to produce thorough, high quality work within a defined time frame.
– High standards of ethics and confidentiality to handle sensitive information.